Auto Transport Frequently Asked Questions

Payment Options

There are two options for payment. The first option is a split payment, which is the most popular method. Once the driver has been confirmed to your vehicle, we'll charge a deposit (typically 20-40% of the total balance). The remaining balance is then due at delivery direct to the driver in cash, cashiers check or a money order.

 

Payment Types

We accept all kinds of credit/debt cards! There is cash-only payment option.

Our Carrier Network

We vet all of our drivers through extensive processes that include quality scores, experience, quality scores and more.

 

 

 

Dedicated Reps

When you go with Lightning, you get a dedicated auto transport agent that is by your side, every step of the way. If you need to contact your rep, you'll have their direct number that can be contacted at anytime. You can also email us directly to [email protected] with any questions!

Refunds

There's no need for refunds! Only once a driver has been assigned to your  vehicle AND confirmed by you, will you be charged anything. If you wish to cancel after you have been charged, we'll fund back your initial payment, minus $100 as a cancelation fee.

 

Out Of State Moves

Moving out of state? We've got your back. With our flexible scheduling process, all we need is a 3-day window for pick up. Let us know about your flight departure and arrival date and we'll schedule around that!

What to Know About us

The Benefit

Ship your car with peace of mind. You'll receive great communication, transparency and dedicated shipping agents who will answer the phone at any time of the day. Afterwards, we receive your 5-star review after your vehicle is delivered 🙂

Safety

More than likely your vehicle is the first or second most expensive thing you own which is why safety is our number one priority. Nonetheless we thoroughly choose our drivers to make sure they're fully insured and compliant through the Department of Transportation and Federal Motor Carrier Safety Administration.

Security

Stop submitting quotes on websites that send your personal information to 10 other companies that won't stop calling and texting you. Your information is private, let's keep it that way. Furthermore any information submitted to us is only for Lightning Car Transport to generate an accurate quote for you and is never solicited or given away.

No Upfront Deposit 

You'll never be asked to place any charge on your card until we have signed a contract with a driver to reserve your spot on a trailer. Ask your dedicated sales agent about payment options as well.

Chicago Auto Transportation

Don't Get Fooled

A lot of companies will try to bait you in with a low price and leave you stuck with a car that subsequently isn't going to be picked up. Sometimes even requesting a deposit that is almost impossible to get back. Resulting in a waste of your time and particularly your money. As the price of everything has gone up recently, so has auto transport. Although that doesn't mean it has to cost you an arm and a leg.

If you want to receive an honest quote that will get your vehicle moved
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