Frequently Asked Questions
There are two options for payment. The first option is a split payment, which is the most popular method. Once the driver has been confirmed to your vehicle, we'll charge a deposit (typically 20-40% of the total balance). The remaining balance is then due at delivery direct to the driver in cash, cashiers check or a money order.
We accept all kinds of credit/debt cards! There is cash-only payment option.
Our Carrier Network
We vet all of our drivers through extensive processes that include quality scores, experience, quality scores and more.
When you go with Lightning, you get a dedicated auto transport agent that is by your side, every step of the way. If you need to contact your rep, you'll have their direct number that can be contacted at anytime. You can also email us directly to [email protected] with any questions!
There's no need for refunds! Only once a driver has been assigned to your vehicle AND confirmed by you, will you be charged anything. If you wish to cancel after you have been charged, we'll fund back your initial payment, minus $100 as a cancelation fee.
Out Of State Moves
Moving out of state? We've got your back. With our flexible scheduling process, all we need is a 3-day window for pick up. Let us know about your flight departure and arrival date and we'll schedule around that!
Yes, your vehicle is insured from the time it is picked up to the time it is delivered. Your vehicle is covered under the Carriers Insurance Policy up to 100 thousand dollars. Have more questions about insurance during transport? Click here to read more!
We typically recommend getting quotes 2-3 weeks before your first available pickup date! The transport market typically changes every month, so if you are looking to ship more than a month out, feel free to call us! We'll provide you a ball park estimate and follow up with you closer to your ship time to get you the most accurate quote possible.
Yes! Per guidelines of the Department of Transportation, you are allowed 100 pounds of personal goods in your vehicle during transport. They do have to be under the window line and not visible from the outside of the vehicle. Although your vehicle is insurance during transport, any of the personal items you plan on having in your car during transport are not insured.
Ideally, pickup and delivery will occur directly to and from your doorstep. If we can't legally or physically get into your addresses you provide us at the time of booking, we can meet outside your neighborhood or any area with a larger parking lot.
We encourage you to leave your gas tank a 1/4 full. The less your vehicle weighs, the better!
We ask that you remove your toll way charge pass so you aren't charged for tolls during the transport trip!